Shipping Policy
- Free shipping applies to orders of $199 or more. Wholesale orders do not qualify for free shipping at $199 (Please refer to the wholesale section for further details.)
- Shipping prices are displayed at view cart page or during checkout.
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You will receive a tracking number via email once order is shipped. -
Please allow 48-72 hours for processing and verification. -
Age will be verified upon delivery by carrier. -
Driver license or proof of legal age must be provided upon delivery. -
Estimated times of arrival start once the order is shipped and picked up by carrier. -
We ship via UPS Ground ,USPS Priority Mail and USPS Ground Advantage -
Orders to PO BOX will be shipped via USPS Priority Mail. -
Orders that qualify for free shipping will be shipped via UPS Ground. -
Orders to Hawaii, Puerto Rico, Alaska and Guam will be shipped via USPS Priority Mail. -
Please be aware we can only ship lighters via UPS Ground and they will not be gas filled the client is responsible for filling them with proper lighter gas . -
We do not ship to Montana and Arizona -
All humidor orders will be shipped via UPS Ground. -
Shipping upgrades are only available for phone orders. -
We ship to APO/FPO via USPS Priority Mail. -
Some orders may require signature upon delivery. -
All Little Cigars and Filtered Cigars will be ship via USPS Priority Mail Only -
Orders into California will require Adult Signature Require
Returns Policy
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, or damaged only.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Click Here to start the return process.
