Returns Policy

**Return Policy: Your Satisfaction Guaranteed**

At Buitrago Cigars, we are committed to providing you with the highest quality products and service. However, we understand that there may be occasions where a return is necessary. Rest assured, we've streamlined our return process to ensure your satisfaction every step of the way.

**Eligibility for Returns:**

You may return most new, unopened items within 15 days of delivery for a full refund. We want you to be completely satisfied with your purchase, so if you receive an incorrect or defective item, we'll cover the return shipping costs as it's our error.

In the event that you've ordered an item by mistake or experienced an error, we still accept returns. However, please note that a restocking fee of 10% will apply, and shipping costs will not be refunded.

**Refund Process:**

Once your return is received and inspected, we'll initiate the refund process. You can expect to receive your refund within four weeks, although in many cases, it may be processed more quickly. This timeline includes transit time for us to receive your return (5 to 10 business days), processing time once we receive it (3 to 5 business days), and the time it takes for your bank to process the refund request (5 to 10 business days).

**Initiating a Return:**

To start the return process, please  CLICK HERE and follow the instructions provided. We've made it easy for you to initiate a return and ensure a hassle-free experience.

**Special Considerations for Canadian Orders:**

For orders shipped to Canada that are refused due to taxes or import fees, we'll issue a refund minus the shipping fees paid. Please keep in mind that if you refuse an order, we must receive the package first before issuing a refund.

**Your Satisfaction is Our Priority:**

At Buitrago Cigars, your satisfaction is our top priority. We strive to provide you with exceptional products and service, and we're here to assist you with any inquiries or concerns you may have regarding your purchases. If you have any questions about our return policy or need further assistance, please don't hesitate to contact us.

Thank you for choosing Buitrago Cigars. We appreciate your business and look forward to serving you again soon.