Return Policy

Cigar Return Policy

We have made our return policy as easy as possible to ensure we provide you with the best quality service .Please be aware that we inspect all merchandise upon receiving and shipping from our warehouse to make sure we have fresh products.

Please read the following

  • You have 5 business days to contact us to report any damage
  • Please submit a ticket via our contact us page
  • We can only accept merchandise in its original packaging 
  • All merchandise must me sealed
  • If damaged all cigars, little cigars must be returned
  • We will issue a return label via USPS
  • You need to print label to return the merchandise
  • Please click here to look for you order and generate the label

Customer Service available Mon - Fri 9am - 5pm ET

Contact us: or Give us a call:

Buitrago Cigars does not sell Cigars or tobacco products to anyone under 21

We do not sell cigarettes. All prices subject to change without notice. We reserve the right to limit quantities

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